Checking three different courier apps and refreshing an email for a piece that hasn't updated its status in two days is not tracking, it's guessing. Set up a single tracking workflow the day you place an order and you'll always know exactly which of four stages your piece is in, whether it's a ready piece dispatched from stock or a bespoke commission still with the karigar.
- Track jewellery order delivery status through the order confirmation link sent at checkout, not by guessing from courier apps.
- Bespoke commissions get a tracking number only after the piece clears final quality check, not at order placement.
- Match the BIS hallmark and IGI certificate numbers on the invoice against the piece before you sign for delivery in 2026.
- Ready-stock orders and commissioned pieces follow two different tracking timelines under the same order ID system.
Why this matters
Fine jewellery isn't a t-shirt order you can shrug off if it's two days late. A gold chain or a diamond pendant set moving through courier hands is a high-value, insured shipment, and knowing exactly where it is protects you as much as it protects the jeweller. In 2026, fine jewellery shipments in India typically require a signature at delivery precisely because of that value, so a tracking workflow that tells you when to expect the knock at the door isn't a convenience — it's how you avoid a missed delivery attempt on a piece you've waited weeks for.
For bespoke commissions at Auram Jewellery, tracking gets one layer more complex. A ready-made piece moves from inventory to courier in a day or two. A commissioned piece — designed with a Master Karigar and built by hand — moves through design approval, production, hallmarking and certification before it ever reaches a courier. Treat these as two different workflows and you stop refreshing a tracking page that has nothing new to show you.
Before you start
- Your order confirmation email or SMS with the order ID — this is the anchor for every tracking step that follows.
- Login access to your Auram Jewellery account, if you created one at checkout, since order history and status labels live there.
- The gotcha: commissioned and bespoke pieces do not receive a courier tracking number at the time of order. Tracking only activates once the piece passes final quality check at the atelier, so an empty tracking field during the first days of a commission is normal, not a fault.
Set up your order tracking baseline
- Open the order confirmation email and locate the Order ID — a short alphanumeric code near the top.
- Save or bookmark the tracking link included in that email. This is the single page you return to for every status check.
- If you have an account, log in and open Order History to confirm the order appears with a status label (Processing, In Production, Dispatched, or Delivered).
Expected result: you can see your order ID and a current status label within two minutes of opening the confirmation email, with no inbox searching again.
Track a ready-made piece from dispatch to delivery
Ready-stock pieces — a gold choker, a pair of diamond studs pulled from existing inventory — move fastest through the pipeline.
- Watch for the dispatch notification email or SMS confirming the piece has left the Kolkata facility.
- Click the Track Order link inside that notification — it routes to the assigned courier partner's status page.
- Check the status field for one of three states: In Transit, Out for Delivery, or Delivered.
- Check the tracking page once daily instead of refreshing it repeatedly. Courier networks post updates in batches, usually once or twice in 24 hours.
Expected result: a ready-made piece shows a clear, moving status line from dispatch through delivery, updating at least once every 24 hours.
Track a bespoke or commissioned piece
A commissioned piece — a bridal set co-created with a karigar, or a custom stone-set ring — runs on a production timeline before it runs on a courier timeline.
- After your design is finalized, your order status reads In Production rather than showing a courier tracking number.
- For a mid-production check-in instead of waiting on the next update, book a video consultation for bespoke jewellery and see the piece at its current stage straight from the atelier.
- Once the piece clears hallmarking and certification, the status moves to Ready for Dispatch and a courier tracking number generates. From here, the ready-made workflow above takes over.
Expected result: the status moves In Production, then Ready for Dispatch, then In Transit — in that order, with no courier number appearing before Ready for Dispatch.
Get a live update on your commission
Book a video call and see your piece at its current production stage.
Verify the piece the moment it arrives
Tracking your jewellery order delivery doesn't end when the courier hands over the box. The last step happens at your doorstep, before you sign anything.
- Match the hallmark number stamped on the piece against the number printed on your invoice. If you're unsure what the stamp should show, verify BIS hallmarking before buying gold jewellery covers it step by step.
- For diamond pieces, confirm the IGI certificate number on the paperwork inside the box matches the number on your order confirmation. The check is laid out in how to check your diamond's IGI certificate number.
- Sign for delivery only once both numbers check out.
If the hallmark or IGI number on the piece doesn't match the invoice, do not sign for the delivery — flag it before the courier leaves.
Troubleshooting
- Tracking hasn't updated in three or more days. Courier networks batch their scans; wait a full 24 hours and check again before treating it as a problem.
- Status shows Delivered but nothing arrived. Check with anyone else at the address first, then contact support with your order ID the same day. High-value shipments should never be reported late.
- A delivery attempt was missed. Most couriers reattempt within 1-2 days, and the tracking page usually shows the rescheduled attempt date.
- A commissioned piece is still In Production past the estimate. Handmade work, especially intricate stone-setting, can run past an initial estimate. A video consultation is the fastest route to an accurate update.
- Hallmark or certificate number doesn't match. Don't accept the parcel. Hold it and raise it with support before signing.
Customize your workflow
Once the tracking routine is set, widen it. If you're placing a second order or want to time a purchase around the gold rate rather than react to it, the gold rate check to purchase workflow walks the full sequence from price check to confirmed order. For browsing while a current order is in transit, the full collection sits at Auram Jewellery.
FAQ
How do I track my jewellery order delivery from Kolkata?
Use the tracking link sent in your order confirmation email, which routes to the courier partner's status page. Ready-stock orders show tracking within a day or two of dispatch; bespoke commissions show it only after hallmarking and certification are complete.
Why doesn't my commissioned piece have a tracking number yet?
Bespoke pieces get a courier tracking number only after production, hallmarking and certification finish. Until then the order status reads In Production or Ready for Dispatch instead of showing courier movement.
How long does a bespoke jewellery commission take in 2026?
Handmade commissions run on a production timeline set when the design is approved, not a fixed shipping window. Ask for the estimate at design approval and use a video consultation for mid-production updates.
What should I check before signing for a jewellery delivery?
Match the BIS hallmark number on the piece and the IGI certificate number in the box against your invoice. Sign only when both match, since resolving a mismatch after signing takes far longer.
Is a signature required for jewellery delivery in India?
High-value insured shipments are generally handed over against signature. Plan to be at the delivery address on the Out for Delivery day so the courier doesn't record a missed attempt.
What happens if my jewellery delivery attempt is missed?
Couriers usually reattempt automatically within 1-2 days and post the new attempt date on the tracking page. If no reattempt appears, contact support with your order ID.
Does tracking work the same for ready-made and custom pieces?
Both share one order ID, but the timelines differ. Ready-made pieces enter courier tracking within a day or two; custom pieces enter it only at the Ready for Dispatch stage.
My tracking status says In Transit for several days. Is that normal?
Yes, especially for longer domestic routes where scans post once or twice a day. Escalate with your order ID if there is no new scan for more than three days.
One last thing
The detail most buyers skip: match the hallmark and IGI numbers against the invoice before you sign, not after the courier has left. Once a delivery is signed for, resolving a mismatch takes far longer than catching it at the door — and on a piece built by hand over several weeks, that five-minute check at delivery is the cheapest insurance you'll buy in 2026.
