How to book a video consultation for bespoke jewellery

Booking a video consultation for bespoke jewellery with Auram Jewellery means skipping the showroom queue and getting a Master Karigar's attention from wherever you are. Instead of guessing sizes and sketches over email, you set up one structured call, share your references, and walk away with a clear next step toward your commissioned piece.

Why this matters

A bespoke jewellery order is not a cart checkout. Someone has to hand-carve, cast, and set a piece to your measurements, your stone preferences, and your occasion timeline. Skipping the consultation step and jumping straight to a vague custom request wastes the karigar's time and yours.

A video call solves the two problems a showroom visit and an email thread can't: you get to show reference images and gesture at proportions in real time, and Auram Jewellery gets to explain what's realistic in gold purity, stone sourcing, and setting technique before anyone commits. Book the video consultation before you finalize a budget number in your head — the call itself will shape what's achievable in 2026.

Before you start

• Gather 3-5 reference images. Screenshots from Pinterest, a photo of a family heirloom, or a sketch from a wedding stylist all work — vague verbal descriptions slow the call down.
• Know your occasion and rough timeline. A wedding date, an anniversary, or a naming ceremony date changes how the karigars sequence the work.
• The gotcha: hand-crafted pieces take real production weeks to complete because they're made by artisans, not stamped on a factory line. If your date is close, say so on the first call — don't wait until you're three exchanges deep into design revisions to mention it.

Browse Auram Jewellery's bespoke collections before the call so you can point to a silhouette, a chain style, or a stone cut you already like. It gives the karigar a starting point instead of a blank page.

Identify your bespoke category

1. Decide whether you're commissioning bridal jewellery, a gifting piece, or a personal daily-wear commission — each has a different design conversation.
2. Note whether gold, diamond, or silver is your primary material. Auram Jewellery works across all three, but the karigar assigned to your call depends on which one you lead with.
3. If diamonds are involved, decide upfront whether you want natural or lab-grown stones — this affects sourcing time and is easier to settle before the call than during it.

Expected result: you arrive at the consultation with a category and a material already chosen, so the first 10 minutes go straight to design instead of scoping.

Prepare your consultation brief

1. Write a one-paragraph brief: occasion, budget range, gold purity preference (916 hallmarked 22KT is the standard bridal choice), and any family pieces you want referenced or reworked.
2. List your measurements if you have them — ring size, wrist circumference, or necklace length. If you don't, note that you'll need a sizing guide sent to you.
3. If this is your first time commissioning custom jewellery rather than buying off a shelf, skim a first-time gold jewellery buyers guide first — it covers hallmark reading and purity terms the karigar will use on the call.

Expected result: your brief fits on one screen and answers the four questions any karigar asks in the first two minutes — occasion, material, budget range, and timeline.

Request the video consultation

1. Reach Auram Jewellery through the website and state clearly that you want a video consultation for a bespoke commission, not a standard product inquiry.
2. Attach your reference images and one-paragraph brief in the same message — don't split it across follow-ups.
3. Propose two or three time windows that work for you, including your timezone if you're contacting from outside India.

Expected result: a confirmation reply with a proposed slot, or a request for one more detail before scheduling — either response means your request landed correctly.

Confirm the appointment window

1. Confirm the date, time, and timezone in writing once a slot is offered.
2. Ask what platform the call will run on and test your camera and microphone beforehand — the karigar will want to see your reference images clearly, so good lighting matters more than a formal background.
3. Keep your brief and reference images open on a second screen or printed out so you're not scrolling during the call.

Expected result: you get a calendar confirmation and know exactly what to have ready when the call starts.

Booking for an existing design vs. a fully custom commission

The process splits into two adjacent workflows depending on how much of the design already exists.

If you're consulting on an existing design — say, a piece you saw in Auram Jewellery's bridal sets or a family heirloom you want reworked — the call is shorter and focused on sizing, stone substitutions, and finish. Bring the reference photo and any measurements you already have.

If you're starting a fully custom commission with no fixed design yet, expect a longer first call built around your occasion, your existing jewellery collection, and rough stone or metal preferences. This path usually needs a second follow-up call once the karigar sketches an initial concept. Overseas buyers, including many NRI brides working across timezones, tend to fall into this second category — a gold jewellery guide for NRI brides covers what to plan for when the wedding and the consultation happen continents apart.

Troubleshooting

No response after submitting your request. Check that your brief included a direct request for a video consultation — generic inquiries get generic replies and sit lower in the queue.

Unsure what images to send. Send fewer, sharper references rather than a folder of 20 unrelated screenshots. Three images that show the exact proportion, stone shape, or setting style you want beat a broad mood board.

Timezone mismatch for overseas buyers. State your timezone explicitly in your first message rather than a local time — 7pm IST reads clearly; 7pm my time does not.

Video quality issues during the call. Reference images need to be visible on screen. If your connection is unstable, offer to email the images ahead of time as a backup so the conversation doesn't stall on a frozen screen.

Budget expectations shift mid-call. This happens when the brief skipped a budget range. Stating a range upfront in 2026, rather than leaving it open-ended, keeps the design conversation realistic from the start.

Customize your consultation

Once the first call is done, the workflow doesn't stop there. Ask for a follow-up call after the karigar has a sketch or rendering ready — most bespoke commissions need at least one revision round before production starts. If your commission involves diamonds, use the call to confirm IGI certification will accompany the finished piece, and for gold, confirm the BIS hallmark and karatage (916 hallmarked 22KT is Auram Jewellery's standard for bridal work) before you sign off on the design.

If you're still deciding on the piece itself rather than ready to commission one, a diamond engagement rings guide or a bridal gold jewellery sets guide is a faster way to narrow direction before you book the 2026 call.

FAQ

One last thing

The detail most buyers miss on their first video consultation: ask specifically for the karigar's name and background. Auram Jewellery's pieces are made by third-generation karigars, not assembly-line staff, and knowing who is actually shaping your piece changes how you approach revision requests in 2026 — you are directing a craftsperson, not submitting a support ticket.

Related guides

• First-time gold jewellery buyers guide
• Diamond engagement rings guide
• Bridal gold jewellery sets for weddings